Terms and Conditions PWKGame — Complete Guide to Platform Terms of Use

These Terms and Conditions constitute a legally binding agreement between you as the user ("Member") and PWKGame as the platform provider ("Platform"). This document governs all aspects of your use of the services available on the PWKGame website and mobile app.

By accessing, registering for, or using PWKGame services in any form — including but not limited to creating an account, making a deposit, playing games, or claiming a bonus — you automatically confirm that you have read, understood, and agreed to be bound by all applicable terms in this document, along with supporting policies such as the Privacy Policy and Responsible Gaming Policy.

These terms apply to all services provided by PWKGame, including services that may be added in the future. Use of new services not yet explicitly covered in this document will still be subject to the applicable general terms.

To register and use PWKGame services, you must meet all of the following eligibility criteria without exception:

• Be at least 18 (eighteen) years of age at the time of registration.
• Act on your own behalf, not as an agent, proxy, or representative of any third party.
• Providing accurate, complete, and up-to-date registration information.
• Not currently subject to a prior account block or suspension by PWKGame.
• Not residing in a jurisdiction where the use of such services is legally prohibited.
• Hold only one (1) active account. Creating more than one account under the same name or for the same purpose is a violation.

Identity verification (KYC — Know Your Customer) is mandatory before your first withdrawal can be processed. Commonly required documents include a valid government-issued ID and proof of ownership of the payment method. PWKGame reserves the right to request additional documents as needed for verification or regulatory compliance.

Account security is a shared responsibility between the Platform and its Members. PWKGame provides multi-layered security infrastructure including 256-bit SSL encryption and suspicious activity detection systems. However, Members remain responsible for keeping their account credentials confidential.

Member obligations regarding account security include:

• Never sharing your password or login credentials with anyone, including family members or staff claiming to be from PWKGame.
• Using a strong, unique password and changing it regularly.
• Report to the support team immediately if you suspect unauthorized access to your account.
• Not accessing your account from unsecured public devices or networks.

PWKGame accepts deposits via multiple payment methods integrated into the platform, including bank transfers, QRIS, and popular digital wallets in Indonesia such as DANA, OVO, GoPay, and ShopeePay. All payment methods are processed through a secure automated system.

Terms applicable to all deposit transactions:

• Deposits may only be made from a bank account or digital wallet registered under the same name as the PWKGame account.
• The minimum deposit amount varies by payment method and will be displayed on the deposit page.
• Successful deposit transactions are credited to your account balance instantly with no manual delay.
• PWKGame does not cover transfer fees charged by the sender's bank or digital wallet provider.
• Deposits made for the purpose of money laundering or illegal activities will be reported to the relevant authorities in accordance with applicable law.

Winning withdrawals at PWKGame are processed through the same system as deposits — to a bank account or digital wallet registered under the same name as the account. Transfers to third-party accounts are not permitted without a dedicated verification process.

• First-time withdrawals require the Member to complete KYC verification beforehand.
• Each withdrawal request will be processed within the timeframe stated on the withdrawal page.
• Balances derived from bonuses that have not met the rollover requirement cannot be withdrawn until the requirement is fulfilled.
• PWKGame reserves the right to perform additional verification for withdrawals exceeding a certain threshold.
• Withdrawals detected as part of a fraud scheme or bonus abuse may be declined and the account suspended.

PWKGame offers members a variety of bonus and promotion programs as a token of appreciation. Each claimed bonus is subject to specific terms and conditions applicable to that promotion, including rollover (turnover) requirements that must be fulfilled before bonus funds can be withdrawn.

• Rollover requirements, claim deadlines, and other conditions for each promotion are explicitly stated on the respective promotion page.
• Bonuses are valid for one account per member, one device, one IP address, and one payment method.
• PWKGame reserves the right to cancel any bonus suspected of being claimed through unauthorized or non-compliant means.
• Claimed bonuses cannot be transferred to another account or exchanged for any reward other than those specified.
• Promotions may be modified, added, or discontinued at any time without prior notice.

All games available on the PWKGame platform — including slots, live casino, fish shooting games, and others — use certified RNG (Random Number Generator) systems or are run by real dealers through licensed studios. This ensures that every game outcome is determined fairly and randomly, free from manipulation by any party.

RTP (Return to Player) information for each slot game is displayed transparently on the game detail page. Members should understand that RTP is a theoretical long-term value and does not guarantee results in any individual gaming session.

In the event of a technical or connection disruption during gameplay, results already confirmed by the server prior to the disruption shall be deemed valid and final. PWKGame is not liable for losses caused by internet connection issues on the user's end.

To maintain platform integrity and the comfort of all members, PWKGame strictly prohibits the following conduct. Violations may result in permanent account termination and forfeiture of existing balances:

• Creating more than one account under the same or different identities to abuse bonuses.
• Using software, bots, automated scripts, or any technical tools to manipulate game outcomes.
• Colluding with other members to win at Live Casino games or multiplayer games.
• Depositing funds from illegal sources or using the platform for money laundering purposes.
• Providing false information or falsified identity documents during the KYC process.
• Exploiting platform bugs or technical errors for unfair advantage.
• Engaging in conduct that disrupts other members' gaming experience or system stability.

PWKGame is fully committed to supporting healthy and responsible gaming practices. We provide members with a range of tools to manage their gaming habits, including daily or weekly deposit limits, session time limits, and temporary or permanent self-exclusion options.

If you feel that your gaming activity is beginning to negatively affect your daily life, finances, or relationships, we strongly encourage you to use the available restriction features or contact our support team to help activate the self-protection options you need.

PWKGame makes every effort to ensure the continuous availability and reliability of its services. However, as with all technology-based services, certain conditions beyond our control may affect platform availability.

PWKGame is not liable for losses arising from the following situations:

• Internet connection or network infrastructure disruptions on the user's end.
• Force majeure or events beyond the platform's control, such as natural disasters, widespread power outages, or sudden regulatory changes.
• Losses resulting from unauthorized use of an account due to the Member's failure to keep their credentials secure.
• Gaming decisions made are entirely at the Member's own discretion.

PWKGame reserves the right to update, amend, or revise these Terms and Conditions at any time without prior written notice. However, for significant changes that materially affect Member rights, PWKGame will endeavor to provide notice via account notifications or announcements on the platform's main page at least a few days before the changes take effect.

The last updated date is always shown at the top of this document. Members are advised to check this page periodically to ensure they are always aware of the latest applicable terms. Continued use of PWKGame services after an update is published constitutes acceptance of the updated terms.

Members may request account closure at any time by contacting the PWKGame support team via live chat. The closure process ensures that any remaining balance eligible for withdrawal is disbursed before the account is permanently closed.

PWKGame reserves the right to unilaterally suspend or terminate a Member's account if a violation of the applicable terms is confirmed. In cases of termination due to serious violations such as fraud, bot usage, or money laundering, the existing balance may be fully forfeited and the case referred to the relevant authorities.

For questions, objections, or appeals regarding these Terms and Conditions, please contact the official PWKGame support team via live chat, available 24 hours a day on the platform.